Frequently Asked Questions

Tidy Haus, cleaning services provides our own cleaning products and equipment, there are several advantages that contribute to the effectiveness and appeal of our services:

1. Quality and Consistency: By supplying our own cleaning products and equipment, Tidy Haus ensures that the quality of the materials used is consistent across all jobs. This means that regardless of the property being serviced, the cleaning will be performed with the same standard of tools and solutions. This consistency helps in maintaining a high standard of cleanliness and efficiency.
2. Professional-Grade Supplies: Tidy Haus uses professional-grade cleaning products and equipment that are more effective than typical household items. These professional supplies, mostly bought from Pacific Supplies are often more powerful, designed to tackle tougher stains, and can handle larger areas more efficiently. This results in a cleaner environment and often a faster cleaning process.
3. Safety and Suitability: Tidy Haus ensures that all the products used are safe and suitable for the specific environments they are cleaning, whether it’s a home, an office, or during an event. We know which products are best for different types of surfaces and cleaning needs, which minimizes the risk of damage to furnishings and finishes. For example, using the right kind of cleaning agent on natural stone versus laminate can prevent damage and extend the life of the materials.
4. Convenience for Clients: You don’t need to worry about the availability or suitability of your own cleaning supplies. This removes a burden from you, as you do not need to prepare anything prior to the cleaning service. It’s especially beneficial for busy individuals or offices that may not have the time or resources to keep a stock of cleaning supplies.
5. Eco-Friendly Options: Tidy Haus can offer eco-friendly cleaning options, providing clients with a choice to opt for environmentally safe products. This is increasingly important for many clients who are looking to minimize their ecological footprint. By using sustainable and less chemically aggressive products, we also make environments safer and healthier for children, pets, and allergy sufferers.
6. Reduced Risk of Cross-Contamination: By using own own equipment, Tidy Haus ensures that there is no cross-contamination between different clients’ spaces. This is particularly important in environments like homes where there may be allergies or sensitivities, or in medical offices where hygiene is critical.

The duration of a typical cleaning service provided by Tidy Haus can vary widely depending on several factors, including the type and size of the property, the level of cleanliness required, the specific services requested, and the efficiency of the cleaning staff. Here’s a general breakdown of how long a cleaning service might take from a cleaning business perspective:

1. Type of Cleaning Service

• Standard Residential Cleaning: For a standard residential home (around 185 square meters), a routine cleaning service might take between 1.5 to 3 hours with a team of two cleaners. This includes tasks like dusting, vacuuming, mopping, cleaning the bathrooms, and kitchen.
• Deep Cleaning: Deep cleaning is more thorough than a regular clean and can take 2 to 4 hours or more for the same size home, depending on the specifics such as cleaning inside appliances, windows, and dealing with areas that don’t regularly get attention.
• Office Cleaning: The time it takes to clean an office can vary greatly based on the office’s size and the number of rooms, desks, and common areas. A small office might only take a couple of hours, while larger office spaces could require several hours or a full day.
• Event Cleaning: The duration for event cleaning can depend significantly on the size of the event space and the number of attendees. Pre-event and post-event cleaning could each take a few hours to a full day.

2. Size and Condition of the Property

• Larger properties or those that are less maintained will generally take longer to clean. The initial visit may take longer, and subsequent cleanings might become shorter as the cleaners become more familiar with the space.
• Properties with pets, children, or a high degree of clutter can also increase cleaning time due to the need for more intensive cleaning efforts like stain removal or decluttering.

3. Customization and Special Requests

• Services such as window washing, carpet cleaning, or appliance cleaning can add time to the overall cleaning process. Custom requests require additional tools, techniques, and time.

4. Frequency of Cleaning

• Regularly scheduled cleanings (weekly, bi-weekly) generally take less time than a one-time or monthly cleaning because the property maintains a base level of cleanliness, reducing the workload during each visit.

5. Number of Cleaners

• The number of cleaning personnel assigned to a job also affects the duration. More cleaners can significantly reduce the time it takes to complete the cleaning service, as tasks can be divided and completed simultaneously.

In conclusion, Tidy Haus assesses these factors to estimate the time required for each cleaning job accurately. Communicating expectations and specific needs with the cleaning service provider will help ensure that sufficient time is allotted to meet the client’s standards and requirements.

From the perspective of Tidy Haus Cleaning Services, handling pets in a house while cleaning involves careful planning and consideration to ensure the safety and comfort of the pets, as well as the efficiency and effectiveness of the cleaning process. Here are key strategies Tidy Haus might use:

1. Pre-Cleaning Communication

• Discuss Pet Details: Before the cleaning session, Tidy Haus would gather information about the pets from the homeowners. This includes the number of pets, their types, any specific behaviors, and areas of the house they prefer or should be avoided.
• Pet Safety and Comfort: Understand any specific needs or concerns related to the pets, such as sensitivities to noises or movements, which could affect how cleaners operate around them.

2. Creating a Safe Environment

• Secure Area: Depending on the pet’s comfort with strangers and their reaction to cleaning equipment, it might be best to keep pets in a secure and comfortable area of the house away from the cleaning activities. This could be a specific room or a crate, as advised by the owner.
• Minimize Stress: Use quieter cleaning methods or tools when near the pet’s area to avoid causing stress or anxiety.

3. Using Pet-Safe Products

• Cleaning Supplies: Ensure that all cleaning products used are pet-safe, minimizing the risk of irritation or harm to the animals. This includes avoiding strong chemicals and opting for natural or certified pet-friendly cleaning agents.

4. Awareness and Monitoring

• Constant Awareness: Cleaners are trained to be aware of the pets’ locations and behaviors during their work to prevent accidentally letting the pet out of a secure area or causing undue stress.
• Avoidance of Hazardous Items: Ensure that small objects or harmful substances are not left within reach of pets. This includes securing trash bags and keeping cleaning supplies out of paw’s reach.

5. Post-Cleaning Procedures

• Pet Areas: Special attention is given to cleaning pet areas and items, such as pet beds, toys, and feeding areas, using suitable cleaning methods that ensure hygiene without exposing pets to harmful residues.
• Feedback from Owners: After the cleaning, Tidy Haus would seek feedback from the homeowners regarding any issues or improvements needed in handling the pets, to better tailor future cleanings.

6. Training for Cleaners

• Pet Handling Training: Tidy Haus would provide its staff with training on how to properly interact with pets, recognize signs of stress or discomfort, and understand basic pet behavior. This training ensures that all team members are prepared to handle a variety of pet-related situations professionally and with care.

By implementing these practices, Tidy Haus ensures that both the cleaning service and the presence of pets in the home are managed efficiently, safely, and to the satisfaction of the pet owners.

Preparing your home before the Tidy Haus cleaning team arrives can greatly enhance the efficiency of the cleaning service and ensure that you get the most value out of your appointment. Here are some recommended steps you can take as a client:

1. Declutter the Space

• Remove Personal Items: Clear away toys, clothes and other personal items. This helps the cleaning team move more efficiently through your home without having to spend time tidying up.
• Clear Surfaces: Make sure that countertops, desks, tables, and other surfaces are as clear as possible. This allows the cleaners to thoroughly wipe down surfaces without having to rearrange or move too many objects.

2. Secure Valuables and Sensitive Items

• Safeguard Valuables: Although Tidy Haus staff are trustworthy and professional, it’s a good practice to secure any valuables or sensitive documents before the cleaning crew arrives. This can prevent any accidental damage and give you peace of mind.
• Privacy Protection: Put away any personal items or papers you prefer to keep private.

3. Provide Instructions and Preferences

• Special Instructions: If there are specific areas in your home that need special attention or delicate items that require careful handling, communicate these instructions clearly before the cleaning begins.
• Cleaning Products: If you have preferences regarding certain products due to allergies or sensitivities, let the cleaning team know in advance. You can also point out any supplies you would prefer the cleaners use.

4. Prepare Your Pets

• Pet Arrangements: If you have pets, make arrangements to keep them comfortable and safe, away from the cleaning areas. This could mean securing them in a specific room or crate, or arranging for them to be outside or at a neighbor’s home during the cleaning.
• Inform About Pets: Notify the cleaners about your pets, their nature, and any specific instructions related to them.

5. Access and Parking

• Provide Access: Ensure that the cleaning team has clear instructions for entering your home, whether it means leaving a key in a designated spot or providing a code for a keyless entry system.
• Parking Arrangements: If applicable, provide information about available parking. This is especially important in areas with limited street parking or restricted parking zones.

6. Communication

• Emergency Contact Information: Provide a way to contact you during the cleaning should any questions or issues arise.
• Feedback Mechanisms: Be open to providing feedback after the cleaning service to help Tidy Haus continue to improve its service based on your experiences.

Ensuring customer satisfaction is paramount. If you are not satisfied with the cleaning service provided, Tidy Haus have a clear procedure in place to address and resolve any issues promptly. Here’s what you can typically expect to do if you find yourself not satisfied with the cleaning:

1. Immediate Communication

• Report Concerns Promptly: It’s important to communicate any dissatisfaction as soon as possible. Contact Tidy Haus directly either through our customer service phone line, Facebook or via email. Be specific about what aspects of the cleaning were not up to your expectations.

2. Detail Specific Issues

• Provide Details: Be prepared to describe specific areas or aspects of the cleaning that did not meet your standards. Photos can be helpful to illustrate the issues. This information will help us understand exactly what went wrong and how we can correct it.

3. Resolution Options

• Redo Cleaning: Tidy Haus may offer to redo the cleaning of the specific areas that were not up to par, at no additional cost to you. This is often the first solution offered when the issue is clearly defined and localized.
• Partial Refund or Discount: If a repeat cleaning cannot fix the issue, or if you prefer not to have a cleaning redo, we might offer a 40% refund or a discount on future services as compensation.

4. Review Cleaning Protocols

• Assessment and Training: Based on your feedback, we may review their cleaning protocols and provide additional training to their staff if necessary to prevent similar issues from occurring in the future.

5. Follow-Up

• Customer Follow-Up: Expect a follow-up call or message from Tidy Haus to ensure that the resolution was satisfactory and to maintain good customer relations. We might also ask for feedback on how the process was handled and if there are any improvements you would suggest.

6. Continuous Improvement

• Feedback Mechanism: Your feedback is valuable and Tidy Haus would likely use it to improve their service continually. We may also encourage regular feedback through customer surveys or reviews.